Refund policy

 

All prints, framed or unframed are made to order, and are therefore a bespoke item and not subject to a refund or replacement. They are final sale and non-returnable unless damaged (please see below)

Ruth Dronsfield Art is bound by the policy of my fulfilment partner the Printspace which is outlined below

 

Damage or significant delays

In the unlikely event the product arrives damaged, we will send a replacement free of charge. To arrange this please email

info@ruthdronsfield.com

‘We only guarantee a refund if the product arrives damaged or is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). What constitutes a significant time delay is at our discretion. In either cases we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.’         Printspace policy